Felt cumbersome and not quite as promised
I went into the sales and pre-purchase process expecting more professionalism and smoother handling based on what was described. Instead, it felt quite cumbersome compared to other platforms I’ve explored. Signing up was slower than anticipated, with some unclear instructions that forced me to call up support multiple times. Unfortunately, the responses weren’t speedy, and each call meant starting from scratch explaining my issue again. I was looking for a seamless experience but found myself waiting and wondering if I’d made a wrong choice. Even the software access after sign-up had minor glitches that seemed to delay setting up the workflow properly. When mixed with an uninspiring onboarding flow, the whole process felt more frustrating than helpful. It’s not that nothing worked, but the effort required to get through each step was higher than expected. In contrast to what I hoped, the experience lacked polish and left me feeling unsure about continuing with the product because it didn’t meet my initial expectations for ease and clarity.