Felt confusing throughout, no clarity at all
Honestly, the whole support and communication felt off from the start. The wording used in the software and training was confusing and inconsistent, which made it hard to understand what step to take next. Labels in the dashboard sometimes didn’t make sense, and it was frustrating when I couldn’t figure out how to operate the dialer properly because of unclear instructions. Telephonic support wasn’t very helpful either since they often used the same confusing terms that didn’t resolve my doubts. It felt like the entire process was built without considering how someone new would navigate or learn. This caused delays in my onboarding and made the workflow more complicated than it needed to be. In a nutshell, it all just felt confusing and poorly labelled without much thought for the user.