Felt confusing and unhelpful throughout
When I first tried to find what I needed in the software and training offerings, I quickly realized it was much harder than expected. The menus and options weren’t labeled clearly, and it was difficult to understand where to go for specific help. During onboarding, I struggled to track which parts of the training were applicable or even available without repeated searching. I found the sales information lacking in straightforward guidance, which left me unsure about what exactly I was purchasing. The payment process was complex, with unclear invoicing steps that made me hesitate. Because of these issues, the overall experience felt frustrating rather than supportive, and it seemed the software wasn’t designed for ease of understanding from the start. I could not find the features I hoped for and didn’t feel confident proceeding. None of the calling tools or database functions became usable since I gave up before fully exploring them. This negative first impression means I’m unlikely to continue with WFHI’s products or services given the current experience.