Felt confusing and unclear throughout the whole pre-purchase process
The whole sales and pre-purchase experience left me feeling quite unsure due to unclear explanations and poor communication. I found the information about the software features and invoicing to be vague and not easy to follow. When I tried to get additional details through telephonic support, the responses were sometimes inconsistent or unhelpful, adding to my confusion. It was difficult to get a clear picture of what the onboarding and training would fully involve, and I felt that some steps were glossed over during my inquiries. Although the payment process itself was functional once I made the decision, the lead-up lacked transparency. Overall, the experience felt disorganised and left me hesitant about fully trusting the system, as much clarity as I wanted just wasn’t there.