Felt confident with training but onboarding had some hiccups
I went through the onboarding and training with WFHI expecting a smooth setup. The training sessions were clear and helped me understand how to use the calling tools and database pretty well. By the end of training, I felt quite confident about the software capabilities and features offered. However, the onboarding flow was a bit confusing at first; some parts were not very intuitive, especially when setting up the dialer and checking automatic updates. Taking time to get those sorted with support helped, but it slowed me down initially. Overall, the training built good confidence, but onboarding could definitely become more straightforward. I think once they streamline the first steps, new users will feel ready much quicker. So yeah, good but with room to improve the start-to-finish experience for beginners.