Felt confident, though had to mostly figure things myself
I really liked the onboarding experience, but there was this sense that I needed to figure out much of the workflows myself. The training content was detailed and hit all the necessary points about the dialer and database, but it wasn't overly hand-holding. You had to be proactive in practicing alongside. The calling tools are fairly intuitive once you get past the initial hiccups, so the training prepared me reasonably well. On the upside, the automatic updates were timely and never disrupted any workflow, which helped keep my setup stable. The sign up and payment procedures were smooth, adding no stress there. Telephonic support existed, yet I only availed it occasionally when stuck, mainly relying on the materials provided. Comparatively, it was a balanced experience because while it demanded more initiative than I expected, the overall onboarding left me confident in using the software as intended.