felt confident overall but missed a few product specifics
I had a pretty good experience during the sales and pre-purchase phase. The team provided clear answers about how the software and training could support remote workflows, which boosted my confidence in signing up. The explanations about what the dialer and database features could do were helpful, and I felt prepared to start. However, I did notice that while many details were clear, some aspects like the nuances of automatic updates or certain limits in the calling tools weren’t fully outlined until after I began using the software. I would have appreciated a bit more upfront clarity on those points just to avoid surprises. Nonetheless, I am happy with the support I got before purchasing, it was friendly and competent. Overall, I would recommend this to others but would suggest asking a few more in-depth questions before deciding, since some product specifics were missing.