4 out of 54 of 5Unverified experienceSupport and communication
Felt confident eventually, after many clarifications
Initially, I did not feel very confident about using the software because some features were not thoroughly explained during training. The support team was responsive and cleared my doubts through telephonic assistance, but it often took multiple calls before I understood the functions well enough. The automatic updates sometimes introduced changes without prior notice, which added to my uncertainty. However, as I spent more time with the dashboard and database, I started to get comfortable. The invoicing and sign-up process was clear but could have been more user friendly. Overall, by the end of onboarding, I did feel assured about continuing to use the product despite the initial challenges in communication.