Felt confident by the end thanks to the clear call scripts
Going through the training and onboarding, I was initially nervous about whether I'd grasp the calling tools and dialer well enough to feel confident. But as the sessions progressed, the clarity of the call scripts stood out and really helped me understand how to engage with clients or contacts remotely. The database feature's integration into the workflow was demonstrated clearly, which bolstered my confidence further. That said, while most of the software functioned smoothly, the automatic updates sometimes changed minor settings without much notice, which threw me off for a little while. Support was helpful via phone when I reached out about those changes, although I wish notifications about updates were more prominent. Overall, I finished the onboarding feeling ready to use the system but aware I’d need to keep an eye on occasional update tweaks. Still, the strong training foundation gave me the assurance to move forward reasonably well prepared.