Felt confident but wished pre-sales had more details
Before purchasing, the sales team provided a good overview of the software’s functionalities and the training options. Their responsiveness answered most of my initial queries, which made me feel reasonably confident about moving forward. However, I found that some aspects of the pricing and invoicing process were not as clearly outlined in the pre-purchase phase. This left a bit of uncertainty that only clarified once I was deep into the onboarding. I think a more detailed walkthrough of invoicing and payment timelines ahead of signing up would have ensured smoother expectations. Nonetheless, the actual onboarding and training were well-structured and informative. Overall, I’m glad I chose the platform as it met the key aspects I was looking for, despite that one minor reservation about the earlier information.