Felt confident but wished for more practical examples
The training and onboarding with WFHI gave me a solid foundation to start using the software effectively. Throughout the sessions, I felt supported and guided clearly, which definitely boosted my confidence. However, by the end, I found myself wanting more real-world examples to help understand how to solve more complex situations that could arise in remote workflows. The step-by-step onboarding process was pleasant and systematic, which made getting started much less stressful. The training covered all essential features, including the dialer and database, though some parts felt a bit too theoretical. If there had been more interactive modules or scenario-based exercises, I think I would have felt even more prepared. Despite that, the training ensured that I could navigate the software on my own and use the calling tools competently. I appreciate the effort and the clarity, but some enhancements in practical application examples would make it perfect.