Felt confident, but a little more clarity needed
During the onboarding process, I found the telephonic support generally reassuring, which helped build my confidence in using the WFHI software. The team was friendly and tried to clarify my doubts, which is always appreciated. However, I did feel some of the explanations were a bit rushed or assumed certain prior knowledge, leaving me a little unsure about a couple of features, especially around setting up the dialer options. I ended up having to revisit the tutorials multiple times to fully grasp them. The automatic updates seemed seamless, which was a relief because I didn't have to worry about manual interventions there. Payment and invoicing were straightforward, so I could focus on learning detail by detail. Overall, the experience gave me confidence to move forward with the tools, even if I wish there was just a bit more patience or detail during support calls to address beginner questions. It's the little things that would make it perfect, but I feel mostly ready to use the system now.