Felt confident and prepared by the end of the onboarding
I really wasn’t sure what to expect going into the training and onboarding sessions — I thought it might be a bit overwhelming or confusing at times given the complexity of the software. But in reality, it was quite the opposite. The training was structured in a way that gradually built up my skills, and by the time I finished, I felt confident navigating the dashboard and utilizing the calling tools effectively. Compared to what I initially anticipated, the onboarding was much more user-friendly and supportive. The trainers explained concepts patiently and provided just the right amount of practice without overloading me. I especially appreciated the way the database feature was introduced; it was easier to grasp than I had imagined. The automatic updates during this period also helped keep everything running smoothly without demanding extra effort from me. Overall, where I expected to feel hesitant or unsure, I felt ready and capable, which made me much more motivated to continue using their services. This confidence boost was the key outcome for me from the onboarding experience.