Felt confident after support, but follow-up missed
When I first reached out for support, the telephonic team was very attentive and walked me through every step of setting up the software properly. They helped me understand how to use the dialer and navigate the database features. Their explanations were clear, and I could tell they knew the product well. Over the next few days, when I encountered minor glitches with automatic updates, I contacted them again. While the initial support call was quite thorough, I felt a bit left alone afterward as there wasn't much follow-up to confirm if the problems were resolved or if I needed more help. Signing up and the invoicing went without any complications, which was reassuring. Overall, the support gave me confidence to use the software daily, but having a little more regular check-ins or reminders would have been helpful. Still, I appreciated how patient and knowledgeable the team was during calls. That initial thorough guidance was the biggest factor in making me comfortable working with the platform.