Felt confident after a couple of training sessions
The onboarding and training with WFHI took more time than I expected at first, about a week or so, but it really helped build my confidence. Each session covered different parts of the software, from how to use the calling tools and dialer to managing the database feature. I appreciated that the training was paced logically, though occasionally it felt like some of the material overlapped or could be more concise. By the end, I had a solid grip on setting up workflows and got comfortable with the automatic updates that kept the software current without needing manual input. What really helped was also the telephonic support available during those early stages, so any questions could be quickly answered and issues resolved. After weighing the initial time investment against the long-term benefit of feeling prepared, I think the process was worth it. It gave me a practical understanding rather than just theoretical knowledge, which is reassuring going forward.