Felt confident about the software, but some onboarding details were missing
Initially, I approached WFHI’s software with a mix of curiosity and caution. The pre-purchase sales communication was clear and answered most of my queries efficiently. The training overview gave me an idea of what to expect from the onboarding process, which was reassuring. By the time I signed up, I felt fairly confident that the software would support my remote workflow effectively. However, I noticed that a few detailed aspects of the database feature were left a bit vague during the explanation sessions, which made the actual integration a bit more challenging than anticipated. The calling tools and dialer worked smoothly and were user-friendly, which contributed positively to my overall experience. The sign-up and payment process flowed logically, and the invoices arrived on time, keeping the financial part uncomplicated. I appreciated the prompt telephonic support that helped clarify my doubts when needed. Though I was confident by the end of the signup and early onboarding, it would have been even better if some of the in-depth feature capabilities were demonstrated more thoroughly before purchase. That way, expectations could be set perfectly from the start, minimizing small hiccups along the way.