Felt complicated compared to my previous software
Switching to this software and training felt more complicated than what I was used to before. The initial sales process seemed straightforward, but when it came to onboarding, I found myself confused at various stages. The user interface was not as intuitive, and it took several attempts to understand how the dialer and database features worked together. In contrast, the previous software had clearer instructions and easier navigation. Although the automatic updates were helpful, they sometimes caused small disruptions during my active hours. The invoicing and payment steps were okay, but lacked detailed explanations that I relied on before. Support was available, but I felt the wait and communication were slower compared to my earlier experiences with other platforms. Overall, the whole sales and pre-purchase experience felt a bit overwhelming and less user-friendly in comparison, which affected how quickly I could become comfortable using the system.