Felt completely lost throughout onboarding experience
The entire training and onboarding process felt confusing and not very user-friendly from the start. When I first logged in, the labels and wording on the dashboard didn’t make much sense to me. For example, terms used for different modules were inconsistent or sometimes too technical without explanation. As I proceeded to set up the calling tools and explore the database, I kept second-guessing if I was doing it right because the descriptions were not straightforward. Even the support documentation was lacking clarity, making me frustrated at times. The telephone support helped somewhat, but I expected better guidance given the complexity I faced. Payment and invoicing were somewhat easier to handle, but that didn’t make up for the awkwardness of initial training steps. In summary, the onboarding felt like a maze with ambiguous instructions that made me question the whole experience.