Felt completely locked out from what I needed
You promised a seamless transition from my old software to your platform but the reality was far from it. The sales process left me confused as you gave lots of buzzwords but no real clarity on how your product would fit my workflow. Compared to what I was using before, your system felt clunky and less reliable. The onboarding felt rushed, and your team’s explanations barely addressed my concerns, leaving me unsure if I made the right decision. I tried the dialer during the demo but it just kept dropping calls, which is a deal-breaker for me. I expected to get a detailed walk-through upfront but instead was left waiting for days to get proper support. The payment process was another headache, with unclear invoicing and no quick way to confirm transactions. All in all, this experience felt frustrating because you set expectations that were not met for me at all.