Felt completely let down by support and communication
From the start, I expected the support to be straightforward and helpful, but my experience was far from it. One particular instance stands out when I called for help with the dialer setup, expecting clear guidance. Instead, I was put on hold repeatedly and gave vague instructions that didn’t resolve my issue. After that, getting any meaningful response was a struggle, and the telephonic support felt useless. I tried to stay patient, thinking maybe the next person could help, but the follow-up messages were slow or didn’t answer my main concerns. The whole communication process felt disorganized, and it was frustrating to deal with that level of uncertainty when I just wanted to get started. I can’t say anything positive about how support matched my expectations; it simply didn’t. I had hoped for a smooth onboarding and prompt answers, but it was a disappointing experience overall that made me question continuing to use the software without better assistance in place.