Felt clunky and slow compared to expectations
I was expecting a more seamless and efficient process for the software purchase and onboarding, but honestly, the whole thing felt clunky and slow. From sign-up to receiving the invoice, the steps took longer than I anticipated and weren’t as clearly communicated as I thought they would be. I hoped the database and calling tools would be ready to use quickly, but getting set up took several days longer than ideal, which disrupted my initial plans. Support was helpful when I reached out, but I needed their help more times than I expected, signaling that the setup wasn't as straightforward as promised. While the automatic updates happened without much fuss, they also sometimes confusingly changed interfaces that I had just gotten used to. Compared to other similar software experiences, this felt less smooth and required more handholding. I’m not sure if I’m going to need help every time next time, but this time around, it definitely felt like I was on my own for too many steps and kept waiting more than I anticipated. Overall, the whole process left me feeling more frustrated than satisfied due to lacking clarity and speed.