felt clear but some explanations could be sharper
I liked the support overall because they explained things clearly enough for me to follow without getting lost. The answers didn’t feel like generic scripts but tailored to the questions I had about features like the dialer and database. However, sometimes the explanations were a bit too brief and I had to ask for more details to fully understand the process or fix my issues. The simplicity helped, but it also left me wondering if a few more thorough walk-throughs would’ve saved time. Still, the communication was direct and to the point — no unnecessary confusion. So while I felt positive about the clarity, I think the experience would be better if the reps could balance speed with more detailed explanations at first contact rather than requiring repeated follow-ups. That’s the main reason I give four stars instead of five.