Felt better about clarity in sales info but with some doubts
To be honest, the sales and pre-purchase experience was a bit of a mixed bag. At first, I wasn't very confident about the details that were provided about the software capabilities and billing, but as the process went on, I did feel like some aspects were better explained than I expected. However, the clarity in certain areas, like the update schedule and the support availability, could have been improved. I found myself circling back to check on these details a couple of times because I wasn't sure I had the whole picture. Still, when it came to the actual onboarding and training, things started to feel clearer and more straightforward. So although my confidence was shaky at the start, by the end of the sales process, it had mostly settled. The experience really hinged on that one aspect of communication clarity, which was okay but not flawless.