Felt a bit unsure if steps were quite logically arranged
When I started going through the WFHI sales and pre-purchase process, my initial feeling was that it was somewhat promising but also a bit confusing in terms of the order of steps. The sign-up came before I fully grasped exactly how the software would work with my workflow, making me wonder if maybe a trial or demo should have been earlier in the process. I remember thinking about whether I ought to fully commit based on the order in which information and access were granted. After signing up, I moved on to the training modules. Those made more sense in sequence but left me pondering if the onboarding could be more adaptive, perhaps tailored better to different user levels. The invoicing and payment steps were quite clear and logical, which helped alleviate some of my earlier doubts. But the initial experience wasn’t as straightforward as I’d have liked; I kept wondering if the company could rearrange the steps to make the whole experience feel smoother. The process might work well for people who are comfortable exploring and figuring things out on their own, but for others, it may feel a bit back and forth. Thinking aloud, I felt a tiny bit unsure at key junctures but nevertheless the overall progression was manageable and led me to where I needed to be to start using the software.