Felt a bit unsure but things did get better after explaining
At first, I felt confused with the whole sales and pre-purchase process because when I had a problem, it wasn’t immediately clear how things would get fixed. The team seemed responsive but sometimes the explanations were a little vague, leaving me unsure if my concerns were fully understood. Then there was this one moment when I called about the dialer function, and they walked me through a detailed demo which really helped clear up some of my confusion. It felt good they took the time, but honestly, a few times I had to repeat myself, and I’m still not sure the wording in the invoices was totally clear. So, whilst the sales handled things adequately in the end, the back-and-forth could have been smoother. It’s the kind of experience where you feel a little lost until someone finally takes the time to talk you through what you need to know in a calm way, which they eventually did. I think that’s why I stayed patient and feel slightly optimistic about continuing with the training and software features ahead.