Felt a bit unsure but they were really quick to respond
I have to admit, I was a bit unsure about the billing process when I first signed up. It felt like there might be a delay or some confusion, but the people handling it were surprisingly responsive. When I had questions about my invoice, they answered quickly, which eased my mind a lot. It's just sometimes I wondered if they were juggling too many requests at once, but still managed to get back quickly enough. The invoicing itself was pretty straightforward once I understood it better, which took a couple of days. I’m still getting used to the payment reminders and how they update the portal with the latest status automatically. Overall, it feels reassuring to know they won't leave you hanging, even if you feel a bit unsure initially. I'll probably continue using their services because I appreciated that human responsiveness throughout the billing and payment steps I went through.