Felt a bit unclear about communication steps
Using WFHI, I found the telephonic support generally responsive, but explanations weren’t as clear as I expected. Often when I asked about specifics, the details came in bits rather than a full picture, which left me somewhat uncertain how to proceed with configuring the software properly. Even the instructions for navigating the dialer and calling tools felt somewhat incomplete and assumed prior knowledge. On the other hand, I appreciated that the support team did try to assist patiently and responded fairly promptly, which made the experience usable despite the unclear information. The onboarding flow initially seemed straightforward, but in practice the lack of well-explained steps caused some confusion. This occasionally delayed my progress, although nothing was impossible to figure out eventually. The automatic updates came without much warning or detailed notes, so I had to spend extra time checking if anything affected my daily workflow. Overall, the communication felt decent enough to move forward but never fully transparent. I suspect a clearer, more comprehensive explanation of features and updates would have helped reduce my uncertainty and improved the overall experience.