Felt a bit stuck at first, but got comfortable fast
Honestly, I was a bit frustrated initially because it took me longer than I expected to get everything set up the way I wanted. Signing up was smooth enough, but when I first started using the calling tools and the dialer, the interface felt a little overwhelming. The database feature, while powerful, needed some getting used to before I could incorporate it fully into my daily workflow. I reached out to telephonic support a couple of times, and while they were generally helpful, sometimes I felt I had to wait a bit too long to get the answers I needed, which made the onboarding flow feel slower. On the bright side, the automatic updates kept improving the software regularly, which I appreciated a lot because I didn’t have to worry about manual installations or missing new features. Training sessions were engaging and gave me good guidance on remote workflows, though I would have preferred a bit more hands-on practice during onboarding. Overall, after a week or so, my confidence increased, and I could handle tasks more efficiently. I’m happy with the system and will keep using it but hope the early onboarding process becomes more streamlined to avoid any initial hiccups.