Felt a bit out of sequence, which made it frustrating
So I started with what I thought was the logical first step, signing up and getting access to the software. But after that, the next steps didn’t really flow well for me. It felt like the sequence of training and setting up features wasn’t entirely sensible. I was trying to configure the calling tools and then worked on the database part, but the order in which information was presented was confusing. At times, I was waiting for some instructions on the dialer setup but was instead forced to skip ahead or jump back, which disrupted my flow. It kind of felt like the pieces weren’t fitting neatly together, making it harder for me to get comfortable with the software in an efficient way. They do have automatic updates and support available which is a plus, but the initial steps could have been organized better. Telephonic support was helpful once I got through, but by that point, I had already spent more time than I wanted figuring out what to do first. It’s like the training was there but not in the best order for someone new. In the end, the overall experience was mixed due to these bumps in the process, which made using the software a bit more frustrating than it needed to be.