felt a bit off on timing and availability
I was hoping that the telephonic support would sync a bit better with the hours I actually work but it kind of didnt which was frustrating. The software itself was fine and the training material was okay too but when I wanted to get help through calls it often required adjusting my day or waiting longer than expected which didnt feel great. The automatic updates came through regularly and the dialer worked well during the times I was active which I liked a lot. The sign-up process including invoicing and payment was smooth with no issues at all. There were moments in the onboarding flow that matched my expectations but the support hours really took the sting out of that. It all kind of felt like a good system but I had to be flexible to get the full value. So overall the experience felt a bit off mostly because of the mismatch in support availability compared to my schedule which I think could be better tuned to actual user needs.