3 out of 53 of 5Verified purchaseSupport and communication
felt a bit off because some steps seemed out of order but support tried
I found the support experience to be a mix of ups and downs. On one hand the team was polite and willing to help, but the order in which they asked me to try different fixes felt a bit random. Sometimes they directed me to check things that logically seemed like later steps rather than earlier ones. On the calling tools side it was mostly fine, but setting up the dialer and database overlap caused some confusion which made me take more time figuring out how to sync them. The invoicing and payment process was smooth thankfully so that part didn’t add to the frustration. Overall I’d say the help was there but could have been better structured according to problem solving priority so user effort was optimized and not stretched.