felt a bit mixed about what stays and what’s done once
I was a little unsure at first about the purchase because the sales talk made it seem like lots of parts were ongoing, but turns out some really were just one-off setup things and others kept coming up. Like, for example, the onboarding and training felt like a single chunk of work I got through in the beginning but afterward I had to do regular stuff with the calling tools and the dialer every week. The database seemed to need regular updates which came through automatically so that part was less of a hassle. Payment and invoicing is monthly, so that is ongoing and I have to keep track. Overall it felt okay because once the initial bulk of training was done, the rest was maintainable. But sometimes I wish the sales had made clearer exactly which features need daily attention and which are just setup tasks. The support was decent but mostly about ongoing stuff, not much involved once setup is finished. So yeah, definitely some mixed feelings, but I see how it might work better for others.