felt a bit lost honestly, not explained well
Hey, honestly, I felt a bit overwhelmed when I first looked into WFHI. The sales side of things wasn’t explained very clearly, which left me guessing about what I was actually signing up for. I’m talking about stuff like how the billing works or how often the software updates. They did have some support, which was fine, but finding the right info felt like playing a guessing game. The onboarding flow was supposed to be smooth, but I ended up waiting around or repeating steps, which made things a little frustrating for me. I get that it's technical, but I think they could've broken things down better or given more detailed guidance earlier. The calling tools sounded great in their pitches, but using them left me unsure sometimes about what exactly to do next. So yeah, overall I wanted it to be clearer and easier before buying. At least the payment process itself was straightforward when I finally figured it all out, so that was one small positive.