felt a bit lost but support helped clarify
I had a positive experience overall but I have to say at first the wording and labels in the software weren’t the clearest. It sometimes felt like I was guessing what each button or menu option was supposed to do, which made the dialing and database features a bit frustrating to use at the start. The interface isn’t bad, but terminology could be more straightforward. That said, whenever I got stuck, the support team was helpful enough to explain things in simpler terms. Their telephonic support was easy to reach and the people I spoke to were patient and polite. They didn’t just give scripted answers but actually understood my issue. Communication was casual which helped me ask follow-up questions without feeling rushed. So while the initial feeling was some confusion due to the labels, the support made up for it nicely. It would be great if the next updates focused on clearer UI language so new users wouldn’t have to rely so much on assistance.