Felt a bit hit or miss overall

Felt a bit hit or miss overall

By the end of the sales and pre-purchase process, I felt only mildly confident about the software and the services offered. The sign-up and payment steps were handled well, with clear invoicing and timely communication. The automatic updates seemed fine on paper, but I wasn’t certain how much difference they would make for my particular workflow. There was a moment during the onboarding where I thought the database feature could really help organize my workflow, but the training left me unsure if I could use it to its full potential on my own. Some parts of the dialer worked smoothly, while others felt a bit clunky, especially during peak calling times. The telephonic support seemed to exist in theory, but I couldn’t quite assess its responsiveness until after some more experience. Overall, the whole thing felt a bit hit or miss. I might keep using it, but I’m cautious about fully relying on the service until I see more consistent results from the software.