felt a bit confusing but that one call helped
To be honest, the whole sales and pre-purchase process felt a bit confusing overall. Lots of information was given but not always clearly. Most of the time I was left wondering if I had understood which plan suited me best until I made a call to support. During that one call, everything clicked as they clearly explained the steps and the features of the software. Other than that moment, the emails and website info were sometimes vague about invoicing and access times. I liked that the database feature seemed powerful and the dialer tool had good potential, but I wasn’t sure if the updates would interfere or not since it wasn’t stated clearly. Signing up was okay though. So on the whole, the experience was neither fully great nor terrible. It felt like there was good stuff in theory but the communication was lacking till I got that clarity on the phone. I hope the company can make those pre-purchase details easier to understand as that will make the whole thing much smoother for future customers.