feels like the hours don’t always fit how I work, but okay overall
Honestly, I found the whole pre-purchase and sales process a bit all over the place when it came to matching my actual working hours. I was hoping that the training and calling tools would be flexible enough to fit into my irregular schedule, but sometimes support was only available during times when I wasn’t working which was frustrating. That said, once I got used to the quirks, the software did fit the hours I usually work although it didn’t feel perfectly aligned. The sign-up and invoicing part was pretty straightforward so that helped reduce stress. I think it’s a bit of a trade-off because the features and database work well enough and the automatic updates keep things fresh but sometimes you wish the assistance was a bit more synced with your calendar. Looping back, it’s okay but those time mismatches made it feel less smooth than I wanted. Still, it’s usable and not a complete mismatch by any means.