feels like setup is a one-time headache more than an ongoing help
I have to say the whole support experience felt more like a one-time hassle rather than an ongoing resource. When I was setting up the software, I had to call the telephonic support multiple times because many features weren’t immediately clear or didn’t behave as I expected. Those initial calls helped somewhat, but after that, I found it hard to get meaningful follow-up assistance on later issues. The support process felt slow and a bit frustrating, which was disappointing given the complexity of the setup. Once the software was up and running, however, things stabilized and there wasn’t much need for frequent help. So I guess I’m grateful for that initial lodging of support, but honestly it felt like the setup phase was a big hurdle and the so-called priority assistance didn’t always meet expectations. The invoices arrived promptly and payment steps were fine, but getting used to the dialer and database integration took longer because of unclear guidance. Overall, it felt like the software was designed with a heavy upfront learning curve and not much hand-holding after initial onboarding, which was a bit rough for me.