Feels like I'd tell a buddy it's mostly straightforward
I found the set-up process mostly logical, moving step-by-step through signing up, inputting database info, and then exploring the dialer. The training modules came along right when I was ready, which was helpful. One small thing though, the invoicing info felt a little squeezed in near the end, kind of like an afterthought. Otherwise, the software itself runs smoothly, which made jumping into the daily use less stressful. Having the automatic updates happen quietly in the background also meant I didn't have to hunt for new versions. All in all, if you're comfortable with basic software, this won't confuse you much, but a little more clarity around billing earlier on would be my one suggestion.