Feeling uncertain about the order of sales steps
I have mixed feelings about how the sales and pre-purchase stages unfolded. On one hand, their website and initial contact gave a good introduction, and the details about the software and training were clear enough. On the other, the sequence of steps from inquiry to sign-up felt awkward in places. For example, I was asked to decide on payment plans before fully exploring the technical features, which I think should come first for some users. The onboarding flow also sometimes assumed prior knowledge that I didn’t have, so a little more guidance earlier would have helped. I appreciate the availability of telephonic support, but I felt like I had to do quite a lot of figuring out by myself during the process. It’s not bad, but I wasn’t sure if I was following the intended order or missing something. So, the experience left me unsure but hopeful that once underway, things would smooth out.