Feeling thoda akela without much support guidance
Jab maine software use karna start kiya, toh mujhe laga ki main kaafi cheezein apne aap nikalungi, kyunki support kaafi limited tha telephonic. More often, mujhe online manuals aur help sections se khud hi samajhna pada ki kya step lena hai. Yeh thoda frustrating bhi tha kyunki kabhi kabhi simple issues mein jyada time lag gaya jo shayad ek call pe turant solve ho sakta tha. Lekin haan, jo support se baat ki, woh warm aur patient the, par unka available time thoda kam lagta tha jis wajah se baar baar wait karni padti thi. Automatic updates thode frequent hote hain, toh usme bhi kabhi confusion hua ki kya changes huye hain aur kyun. Onboarding flow bhi jyada self-driven tha, tha toh achcha tha par mere liye jab main new hoon, thoda zyada help chahiye tha. Payment aur invoicing process theek tha, easy to understand, par baaki support experience thoda disappointing raha. Overall, mujhe laga ki main zyada independent thi is platform pe, jo har kisi ke liye nahi suit karta hoga.