Feeling stuck and left to figure it all out alone
Honestly, I felt pretty frustrated with the sales and pre-purchase experience. From the start, there was very little guidance, and I ended up having to figure out a lot of things on my own. The signing up process wasn’t very clear, and I had to guess how the payment would be set up because the details provided were vague. When I tried to get help over the phone, it was mostly scripted answers that didn’t help much. I wanted to understand the whole flow—how training would happen, what features the software had, how updates would affect me—but none of that was explained proactively. Instead, I spent a lot of time trialing functions myself or searching for info by myself. Honestly, it felt like a sink-or-swim situation rather than being supported during the early stages. I was hoping for a smoother start with clearer explanations, but instead, I’m still unsure about some of the processes. The feeling all along was more about managing alone than being guided, which left me quite disappointed and hesitant to recommend it as a straightforward setup.