Feeling reassured after they quickly fixed my problem
I was actually quite nervous at one point because there was a technical glitch during the training session and I couldn’t proceed until it was resolved. But honestly, the way they handled that moment made all the difference. I contacted support via phone, and even though I don’t remember all the details of the rest of onboarding, this one instant really stood out to me. They were patient and guided me step-by-step to fix the issue, which really calmed me down. It felt like they truly cared about helping me rather than just ticking a box. After that, the software and training kept going smoothly; I didn’t face other major problems. That experience gave me confidence that if anything else went wrong, I’d be supported properly. So, while I’m not sure every detail of training was perfect, the way they responded in that tricky moment made me feel valued and ready to continue using the platform.