feeling pretty good, but some shifts are tricky
I like the overall setup and how the training tries to fit with the hours I actually work. It’s not perfect, though. The training content generally matches the pace I want, and the database feature fits well with my planning. However, when the training sessions are scheduled at times outside my regular working hours, it feels a bit tough to keep up. Also, the dialer tool is good but requires some adjusting to make it sync well with my actual call times. On the plus side, the updates are usually automatic and don’t interrupt my work much, which is a relief. The sign-up and invoicing process was straightforward and didn’t eat into my productive hours. Telephonic support is responsive but sometimes I feel waiting could be less especially during peak working times. Overall, I’m feeling pretty good with the balance this setup offers, tho I wish the training schedule had more flexibility to fit those odd hours that sometimes come up. Despite those minor things, the software overall moves with my workflow reasonably well, making it easier to manage calls and data without wasting much time.