Feeling okay about support, but some doubts linger
I reached out to support a couple of times during the onboarding phase. Initially, I found the responses somewhat helpful—they addressed my basic concerns about using the dialer and database features. However, I never felt completely confident that I understood every step perfectly, mostly because some explanations were a bit rushed and not as detailed as I would have liked. The telephonic support did respond reasonably quickly, which was good, but I ended the calls with a feeling that I might still miss something. That said, the updates on software usage were clear enough and the training sessions have been decent. I am cautiously optimistic that this will improve with time, but at the moment, I am neither fully assured nor completely dissatisfied. Overall, an average experience with a few positives and some room for improvement.