Feeling mostly confident but some communication lag
By the time I finished using the WFHI support and telephonic assistance, I was fairly confident in managing the software. The team communicated clearly and professionally during our calls, providing step-by-step help through most features. However, I found that occasional delays in response to some follow-up queries slightly interrupted the flow. Despite this, their explanations about the dialer and database features helped me feel comfortable using them going forward. The onboarding sessions were detailed but a bit rushed at points, which could affect full understanding for some users. Overall, the telephonic support was reliable enough that I didn’t feel left unsupported, though a tighter turnaround on all questions would enhance the experience substantially.