Feeling more confident but some gaps remain
By the end of the support calls, I definitely felt more confident using the software than when I first started, which was a relief. The team was helpful in getting me through the basics of the dialer and database features, and the automatic updates caused no interruptions at all. Still, I wish there had been a bit more proactive follow-up or clearer instructions during onboarding, as some steps were confusing and required trial and error. The payment and invoicing process was smooth and transparent, which added to my overall positive impression despite the minor communication gaps.