Feeling meh about the onboarding compared to before
I've tried a few remote workflow tools before, so I had a baseline for what to expect with the training and onboarding. Honestly, this one felt like a step back more than anything. The software’s walkthrough was rather basic, and I found myself waiting around at certain points without much guidance. While the automatic updates did keep the interface fresh, they didn't really help me understand the core features any better. The dialing tool seemed okay, I guess, but it didn’t stand out compared to what I used previously. The database felt a bit clunky to me, not as intuitive as I hoped. Telephonic support was somewhat slow to respond, which made onboarding longer than expected. The invoicing and payment process went smoothly, so that part was fine. But overall, I felt the training missed the mark and wasn't as efficient as others I've encountered. Maybe for someone new, it’s helpful, but for me, it left a lot to be desired in terms of engagement and clarity, which is a bit disappointing. I just hoped for a more streamlined experience.