Feeling lost during training and onboarding
I was really hopeful when I first signed up with this software, hoping it would be a smooth process. Unfortunately, the onboarding wasn’t as guided as I expected. Most sections I had to work out for myself, especially navigating the database and setting up the calling tools. There was some training content available, but it felt quite generic and didn’t cover practical scenarios that would have made understanding easier. The automatic updates occasionally introduced new features without clear explanations, which only added to my confusion. I suppose the invoicing and payment process was straightforward enough, but aside from that, I felt like I had to puzzle through much of the workflow alone. It's a warm and welcoming platform, but I wish there was more structured support around training so I wouldn’t have to experiment so much just to get started. Hopefully, they improve this part for future users, because the rest seems potentially useful once you get the hang of it.