Feeling lost and unsure throughout the whole billing experience
I tried to handle the billing and payment process with you, but honestly, it ended up being a confusing and frustrating experience for me. The initial sign-up felt straightforward enough, but as soon as I moved to invoicing and payment, things seemed unclear. I wasn't confident at all about how to track my payments or the timing of the billing cycle. The automatic updates promised to keep me informed, yet I received little clear communication on my invoice status. When I reached out for telephonic support, the responses felt generic and didn't address my specific concerns. I was hoping for guidance to make sure the payment process was secure and reliable, but instead, I felt like I was guessing at every step. In the end, I wasn’t sure if my payments were fully processed or if I had missed something critical. Overall, you need to provide a much clearer system and better support for billing. I didn't feel confident finishing this process or trusting it to run smoothly going forward. This whole billing and payment experience left me feeling uncertain and quite dissatisfied. I hoped to quickly get through these stages and focus on the software and workflow training, but instead, the confusing billing side blocked my progress entirely.